In this tab, you will find templates for e-mails that can be dispatched automatically if a certain escalation level is reached. You will also find a template for the option Notify assignee of an escalation level.
These templates are based on the various escalation levels, which you can define in an escalation (see Available escalations) and are then visible for all ACMP users with a Helpdesk role.
To modify a template, select it from the drop-down box. The previous contents of the template will now appear in the two fields below. The most important information about variables is automatically inserted by default. This content you may now change as desired, like by having the ticket ID and the heading inserted automatically. More information in this connection can be found in the section Use of variables.
Remember to save your changes.
Last change on 10.03.2014