The Knowledge base is used to store information in a structured manner. This means that the information is readily available, if such a problem occurs. In this way you can create a so-called article from a previously created ticket to record the solution to a problem in case the problem occurs again.
Knowledge Base
The Knowledge Base is divided into four logical sections. The left column (A) lists all existing folders that are to be created as a logical structure and contain the articles of the Knowledge Base. If you now select a folder in the upper right section (B), the included articles with the title and date of creation. If you now select an item from this area, all other information of the article is displayed in the bottom right section (C). Here you will find, in addition to the title, the keywords, the creator of the article and the attachments, also a problem of course, an issue with an appropriate answer. If attachments are added, you can have these attachments displayed by clicking the icon in the margin. This folder opens a window that lists all attachments. With a right-click, these attachments can be saved or viewed at will.
In the last section (D), you now have the option to browse for words. Enter the search word in the text box and click the adjacent Browse icon . In addition, you can specify the articles you want to browse by checkmarking the adjacent boxes.
The results are displayed in the already identified ares (A, B, C) and can be operated in the same way as the tickets in the normal view. The only difference between the normal view and the search result view is the small box at the top of the left column (A), wich contains the search word.
To return to normal view, click the Clear search icon next to the search input field.
Create folder
To create a folder, select the folder in which you want to create a new folder and click on the corresponding icon in the quick access toolbar. This icon will open a wizard in which you can enter the name of the new folder.
In the second step, you can choose a suitable icon for this folder. By means of the icons in the top bar, you can also use your own icons, rename existing icons or delete them. *.bmp and *.ico files are supported as formats for own icons. Icons should not exceed the size of 16x16 pixels, as otherwise only a corresponding section of the original file will be used. The new icon will be integrated into the ACMP. Close the window by clicking Finish.
Edit folder
Highlight a folder and click Edit Folder. In a wizard - similar to the one for creating folders - you can rename the folder or assign a new icon in a second step.
To move the folder you can move it to another folder with drag & drop. The Knowledge Base folder can not be edited.
Delete folder
Highlight a folder and click Delete folder. If you confirm the prompt, the folder will be deleted with its contained items.
The Knowledge Base folder cannot be deleted.
Last change on 10.03.2014