With the Knowledge base tab, it is possible to retrieve all published KB items. However, it is not possible to create KB items. The structure of the knowledge base of the web interface is similar to the structure created by means of the console. It lists the folders and the items of the current hierarchy level. For better orientation, the current path within the knowledge base is displayed above the listed folders.
To view a KB item, click on it, then the details are displayed. This is done in the customary way, sorted according to general data, the question, response, and finally the attachments.
Last change on 10.03.2014