In the tab Field selection you select fields from the custom fields (see Custom Fields). These are then displayed when creating a ticket via the web interface and can be used.
All custom fields and the field Keywords will b displayed on the left side. With drag & drop, you can move one or more fields in the picklist on the right side. These fields can be populated later when a new ticket is created. If you check the box Required field of a selected field, you have to complete this ticket field before saving the ticket.
Last change on 10.03.2014